Product
HVAC receptionist that turns missed calls into paid jobs.
It answers the calls you can't take, after hours and when every tech is on a job.
It qualifies the caller, books a window, confirms by text and alerts you, so the morning starts with a short list instead of a voicemail box.
OrviusThanks for calling Summit HVAC. How can I help?
CallerMy AC stopped cooling. Can someone come today?
OrviusI can help. What's the address and a callback number?
Caller
Representative after-hours call for Summit HVAC. Orvius answers, the caller reports an air conditioner that stopped cooling and asks for same-day service, and Orvius collects the address 1842 Oak Street and callback number 512-555-0123. Orvius captures the service, urgency, address, callback number, and a proposed window of today between 4 and 6 PM, then texts the owner the job: same day, AC not cooling, the callback number, the address, and the proposed window awaiting the customer's confirmation. The customer confirms the window by text — Orvius never quotes a price or an arrival time.
Answer every call.
After-hours and overflow calls are answered in your shop's name, in English or Spanish. Gas, carbon monoxide and smoke calls get safety instructions first.
Capture the job.
Problem, urgency, address and callback go on the customer record as the caller says them, not into a transcript you have to read.
Book, confirm, alert.
It offers an open window from your schedule, texts the customer to confirm, and alerts you. A caller who wants a person is transferred to your phone or put on your board for a callback.
See what it earned.
Calls answered, jobs booked, jobs completed and money collected, every week, in numbers you can check against your own books.
Hear it on a real line.
Dial the live line and play a customer, or book a call audit for your shop.