Monthly prices, charged each month. Cancel any time. First 30 days money back, once per shop. Included calls reset on the 1st; each call past the allowance is 50¢, invoiced after the month ends.
Line
$199/mo
Or $166/mo billed annually · 2 months free
300 answered calls included · 66¢ a call, not by the minute
Calls answered, booked and texted to you, with the jobs to run it yourself.
Built for: Owner-operators who run the jobs themselves
300 answered calls a month included
Answers the number customers already call
Qualified leads booked into open windows
Owner SMS alerts, lead inbox and call transcripts
Customer records and jobs. Card pay once payouts are connected
Ask — answers from your own records
Lead to job
Pro
$399/mo
Or $333/mo billed annually · 2 months free
750 answered calls included · 53¢ a call, not by the minute
Everything in Line, plus a dispatch board for your crew
Built for: Shops sending a crew of up to 15 technicians
Everything in Line
750 answered calls a month included
Dispatch board for the whole crew
Up to 15 technicians
Fleet
$749/mo
Or $624/mo billed annually · 2 months free
1,500 answered calls included · 50¢ a call, not by the minute
For shops running more than 15 technicians
Built for: Fleet shops with daily dispatch load and multiple crews
Everything in Pro
1,500 answered calls a month included
Unlimited technicians on dispatch
Multi-shop · $333 per location a month
3 or more locations. Pro at every location, 750 calls each · Dedicated line per location · Every location side by side, from one sign-in · Set up with you on an order form.
Pick the plan you need today. Upgrade when the shop grows.
Feature
Line
Pro
Fleet
Front door
Answered calls a month (then 50¢ each)
300
750
1,500
Dedicated shop line
✓
✓
✓
After-hours answer (your shop name)
✓
✓
✓
Owner SMS alerts
✓
✓
✓
Lead inbox
✓
✓
✓
Call log & transcripts
✓
✓
✓
Auto-book leads to jobs
✓
✓
✓
Shop workspace
Customer records
✓
✓
✓
Jobs & scheduling
✓
✓
✓
Ask — shop intelligence
✓
✓
✓
Field & dispatch
Dispatch board
—
✓
✓
Technicians
1
15
Unlimited
Support
Onboarding
Self-serve
Self-serve
Self-serve
Support
Email · 1 business day
Email · 1 business day
Email · 1 business day
Annual billing discount
✓
✓
✓
Two separate bills
What you pay Orvius and what your customers pay you never mix.
Your Orvius plan
A flat monthly or yearly price, charged to your card through Stripe, plus tax where it applies. The only other charge is call overage, invoiced once after the month ends.
Your customers' payments
Deposits, invoices and service plans your customers pay by card go through your own Stripe account and settle to your bank. Stripe charges its standard processing, and Orvius takes 1% of each card payment. Cash, checks and bank transfers you record by hand carry no fee.
What's included, and what happens at each limit
Going past an allowance never stops the line. Only the runaway protection ends a call, and that call still shows in your log.
Answered calls
Line 300, Pro 750, Fleet 1,500 a month, reset on the 1st. Your own test calls, hang-ups under 15 seconds and calls you mark spam don't count. Past the allowance every call is still answered and each one is 50¢, invoiced after the month ends. We text you at 80% and at 100%, and Billing shows the running count.
Texts
No separate count and no per-text charge. Booking confirmations, reminders, owner alerts and your replies from the business line are included. Texting customers from your own number needs a one-time carrier registration, which Orvius files for you at no cost.
Ask
Up to 150 AI-worded answers a day per shop. Past that, Ask still answers from your shop's records, just without the AI wording, until the next day.
Runaway protection
If one number calls more than 10 times in an hour, or your line takes more than 1,000 calls in a day, the caller is told the team will call back and the call ends. This stops robodialers and call loops from running up a bill. Calls from your own phone never count as repeats.
Trial, cancellation and refunds
No contract on any plan.
Trial
Card signup starts the paid plan you pick. There is no free trial; instead your first 30 days are money back (see Refunds). A guided Pilot, booked through a call audit, runs 30 days at no charge with no card. When it ends, your line keeps answering for 7 more days while you decide.
Cancel
Billing → Pause or cancel. You cancel on Stripe in a few taps. You keep everything until the end of the period you paid for. After that the line stops answering and your number is held for 30 days in case you come back. You can download all your records at any time, including after you cancel.
Pause
A monthly plan can pause for 1, 2 or 3 months in the slow season. The month you paid for runs out first. While paused there is no charge, the line is off, and your number, customers and settings are kept. We text you 3 days before it switches back on by itself.
Refunds
First 30 days on your first plan: if it isn't working for your shop, Billing → Cancel and refund cancels the plan and returns every payment made so far, with no call and no questions. Once per shop. After that, plans aren't refunded for unused time. If we charged you in error, or an outage on our side cost you calls, email us within 14 days of the charge and we'll refund it.
A failed payment
Stripe retries the card. You keep the full workspace for 7 days and the line keeps answering for 21 days, so a lost card never costs you a call on day one.
What it works with
Supported today. If it isn't on this list, we don't claim it.
Trades
Heating & cooling, plumbing and electrical, for residential service and repair. The exact jobs, and what goes to you instead, are listed at orvius.im/trades.
Phone
Keep your number. Forward it from any carrier, desk phone or cell, or answer on the Orvius line we give you. Moving your number to Orvius is optional.
Integrations
Stripe for customer payments. Jobber or Housecall Pro (MAX plan), which receive new requests from your calls. QuickBooks Online for payments you collect. A calendar feed for Google, Apple or Outlook. Text and email alerts to you.
FAQ
Common questions.
Both plans answer, qualify and book your calls, and both include the lead inbox, customer records, jobs, and Ask, which answers from your own records. Card pay starts once payouts are connected. Line is for one person running the work, with one technician. Pro adds the dispatch board and up to 15 technicians, so you need it once you're sending a crew.
Getting paid works the same way.
When a job is done, Orvius texts the customer the bill and they pay from their phone. Payments run on your own Stripe account, so the money goes to your bank, never to Orvius.
Booked
A deposit, if you want one
The booking confirmation can carry a deposit link that holds the slot. It stays off until you choose an amount.
Done
The bill goes out by text
Your customer taps the link and pays by card, Apple Pay or Google Pay. Turn on pay over time and big jobs can be split with Affirm or Klarna.
Paid
Money lands in your bank
On Stripe's payout schedule, usually two business days. The job is marked paid only when the money arrives.
On a $400.00 bill
Stripe, at its standard 2.9% + 30¢
−$11.90
Orvius, 1%
−$4.00
In your bank
$384.10
Stripe shows your exact rate when you set up. Cash and checks you record yourself carry no fee, and payments never change your plan price.
Built to pay back with one additional job.
Line is $199 a month for 300 answered calls, about 66¢ each. An answered call reaches you booked, or as a text with the caller's details, and is priced per call, not by the minute. If one more booked job a month earns you more than $199 in gross profit, the plan has paid for itself. Your ticket, close rate and margin decide the actual payback.