• 23:41INTAKEAC not cooling · Oak StService, urgency, address, and callback captured.Summit HVAC
• 23:42BOOKEDWindow proposed · today 4–6 PMChecked against open capacity before it was offered.Summit HVAC
• 23:42ALERTOwner alerted · SMSDelivery accepted by carrier, logged against the record.Summit HVAC
• 01:07INTAKENo heat · Pine AveAfter-hours intake, callback number read back and confirmed.Ridgeline Air
• 01:09CONFIRMCustomer confirmed by textReply logged on the job; no price or arrival time quoted.Ridgeline Air

Illustrative activity from labeled reference shops — not customer data.