- If the voice AI can't be reached, your line still answers. It rings your handoff number, or your own mobile if you haven't set one, then takes a message and texts you.
- If your line stops answering, Orvius checks shop lines on a schedule and texts you when one stops working.
- Live provider status for calls, texts and payments is on the status page.
- After a problem on our side, we email the shops it affected: what happened, what it affected and what we changed. Billing affected by an outage we caused is refunded.
Something wrong right now: email support@orvius.im with your shop name. A person answers, normally within a business day.