Once a week, the owner email gets what your line did over the last 7 days:
- Calls answered, requests captured and jobs booked
- After-hours requests and how many were booked
- Emergencies booked and jobs marked complete
- Jobs still waiting for a technician
Dollar amounts only appear for payments you recorded, or as an estimate at the average ticket you set under Settings → Receptionist. With neither, the email shows counts only — Orvius never makes up a number.
If no calls reached your line, the email says so and suggests checking your forwarding. The first email arrives after your first full week.